FREQUENTLY ASKED QUESTIONS
Is phone unlocked?
Yes, unless otherwise stated, all our cell phones are GSM/CDMA unlocked for any GSM/CDMA carrier worldwide. You will need your own SIM card and you must confirm with your carrier that your plan supports GSM/CDMA unlocked smartphones. Not all carrier features like WIFI calling or hotspot will be supported on an unlocked phone, please discuss with your carrier before purchasing to make sure they don't place any limitations for unlocked smartphones that are unacceptable for you.
When will my order ship?
Most of our orders are automatically fulfilled within 2-4 business days from the date your payment is approved.
Where does my order ship from?
Orders ship from our warehouse in Montreal, Canada.
What's my tracking number?
Tracking numbers are emailed to the account you set up when you placed the order within 2-4 business days from when your payment is approved.
When will I receive my order?
If the tracking number has already been received, you may use the tracking number to check with the carrier to find the most up to date estimated delivery date. If you have not received a tracking number you may calculate the estimated delivery date using the following information: Date of payment received + up to 5 business days to get to carrier + 2-6 business days until first delivery attempt. Generally 2 business days ON / QC 4 business days other province street address 6 business days other province PO box.
Do you charge sales tax?
Yes, we collect sales as required by Canadian law. The amount is calculated during checkout depending on your shipping address.